Featured Trusted PARTNER Tenderheart
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SPOTLIGHT ON: TEnderheart
TenderHeart Drives Improved Outcomes with Our Patient-Centric Model
TenderHeart Health Outcomes’ value-based incontinence program improves member outcomes and reduces
cost through superior products and patient coaching. By focusing on three important concepts, we’re able to
improve the day-to-day lives of patients through exceptional incontinence management and deliver better
health outcomes.
Improving Health Outcomes
A recent study, considering hospital admissions before and after TenderHeart patient engagement, found that our value-based program led to a 63% reduction in admissions for pressure ulcers, a 44% drop in admissions for UTIs, and an 11% reduction in admissions related to falls.
World-class Customer Loyalty & Patient Satisfaction
Net Promoter Score is a metric used to measure the loyalty of customers to a company and a key figure in customer experience programs. Based on a single-question survey and reported with a number in the range of -100 to +100, NPS is the gold standard in determining how a company is regarded with those it serves. The higher the score, the better.
TenderHeart engaged the National Business Research Institute (NBRI) to perform an NPS survey on its members. Tenderheart received an NPS score of 85,* a best-in-class score that ranks Tenderheart higher than many well-known and beloved brands. The score reflects high member satisfaction and retention.
